The Role
• Full time permanent role – office based in Clapham SW4 • Prepare cost schedules for building repairs on bespoke software • Assign jobs to the company’s panel subcontractors explain the works sequence to the subcontractors • Brief the client so he knows what is going to be done in his home and in what order • Ensure smooth communication between the subcontractor and the client so works proceed smoothly and are completed in as short a time as possible. • Deal with client’s questions on the works, to deal with client complaints / concerns and any problems which need to be resolved in connection with the repairs • Source and arrange samples of materials for upcoming contracts • Site visits to clients’ properties to perform spot checks on subcontractors and carry out audits for works in progress and get materials approved • Source new subcontractors in line with the company’s capacity requirements
Training Provided
• Office training on the company’s bespoke web-based system for the preparation of cost schedules • Office training on the company’s works contracts and the company’s rules for subcontractors • On the job training with Contracts Manager on how to manage repair contracts, liase with clients and subcontractors and how to handle client/contractor concerns on the works to be done • On the job training with Contracts Manager on performing quality, works in progress audits and value of works
Skills of Ideal Candidate
• Knowledge of repair building costs in depth • Ability to plan a repair job, predict issues, , prepare a method statement and risk assessment • Ability to communicate with and organise building contractors to do a job to the right quality and on time • Excellent customer service skills and ability to effectively solve problems for clients and contractors
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